Shipping Policy

SHIPPING & DELIVERY POLICY


OVERVIEW

At Halden Watches, we know you aren't just waiting for a box to arrive—you are eagerly anticipating your next timepiece.

Transparency is central to our brand values. To deliver vintage-inspired, high-grade chronographs at accessible price points, we intentionally bypass traditional retail markups and middleman warehousing overheads. Instead, our watches are dispatched directly from our specialized international assembly and fulfillment facilities straight to your wrist.

Below is everything you need to know about how and when your package will arrive.

1. PROCESSING TIMES

Every timepiece undergoes a final quality check before dispatch. Orders are prepared, packed, and handed over to our courier partners within 24 to 48 hours (excluding weekends and public holidays).

Once your parcel has left our facility, you will receive an automated dispatch notification with your tracking details. Please note: Orders placed late on Friday or over the weekend will begin processing on the following business day (Monday).

2. WORLDWIDE SHIPPING TIMELINES

We are proud to provide express tracked shipping globally. While delivery times vary slightly depending on your destination, we always partner with premium international express lines to ensure your watch reaches you as quickly and safely as possible.

  • Australia & New Zealand: 7 to 12 business days
  • United States & Canada: 7 to 12 business days
  • United Kingdom & Europe: 8 to 14 business day
  • Rest of the World: 10 to 15 business days

Note: These estimated timeframes begin from the official dispatch date. While our carrier partners consistently hit these targets, minor delays may occasionally occur due to local customs clearance or peak postal volume.

3. SHIPPING RATES

  • Orders under €55.00: Standard shipping rates are calculated dynamically at checkout based on your delivery address.

  • Orders €55.00 and over: Free tracked express shipping is automatically unlocked and applied at checkout.

4. ORDER TRACKING

You will be able to monitor your shipment every step of the way. As soon as your order is dispatched, you will receive an email containing a dedicated tracking code and a direct link to follow your parcel's movement in real-time. Please allow 24 to 48 hours for the carrier system to show initial scanning updates.

5. CUSTOMS, DUTIES, AND TAXES

For most of our primary markets, standard personal orders typically pass through customs without additional import duties. However, Halden Watches ships under DDU terms (Delivered Duty Unpaid). This means any regional taxes, import tariffs, or local handling fees levied by your country's customs authority remain the sole responsibility of the customer.

6. INCORRECT ADDRESSES & RETURNED PARCELS

We want your watch to reach you without friction. Please ensure your delivery address, apartment/unit number, and postal code are entered correctly during checkout. Halden Watches cannot be held liable for shipments delayed, misplaced, or returned due to inaccurate or incomplete address details provided by the buyer. If a parcel is returned to our facility for this reason, a standard reshipment fee will apply to send it back out.

7. LOST OR STOLEN PACKAGES

Once a parcel is handed over to the courier and logged into their tracking system, Halden Watches is not directly liable for lost or stolen items. If tracking indicates your package was successfully delivered but you cannot locate it, please check around your property, with building management, or with nearby neighbors. Our support team will gladly assist you in launching an official trace investigation with the carrier to help locate your package.

8. CONTACT OUR SUPPORT TEAM

If you have any questions regarding shipment status or if your order has exceeded the estimated delivery window, please do not hesitate to reach out. Contact us at contact@haldenwatches.com with your order number, and our team will personally assist you.