Privacy Policy

PRIVACY POLICY


At Halden Watches (haldenwatches.com), we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy details how we gather, utilize, and share your personal information whenever you visit our website or complete a purchase from our store.

1. PERSONAL INFORMATION WE COLLECT

Upon accessing the Site, certain technical data regarding your device is automatically logged. This includes details about your web browser, IP address, time zone, and specific cookies stored on your hardware. Furthermore, as you navigate through our store, we gather records on the individual product pages or subpages you view, search terms or external links that directed you to us, and your overall interaction patterns with the platform. We classify this automatically gathered data as "Device Information."

We capture Device Information using technologies such as:
  • Cookies: Small data files saved on your computer or mobile device that frequently feature a unique anonymous identifier.
  • Log Files: Activity trackers that record actions performed across the Site, capturing details like IP addresses, browser specifications, Internet Service Providers (ISP), referring/exit URLs, and precise date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic tracking tools utilized to monitor your browsing behavior and engagement (including tracking pixels from platforms like Meta and TikTok).

Additionally, when you place an order or initiate a purchase through our platform, we collect specific details required to process your transaction. This includes your full name, billing address, delivery address, payment details (including credit card numbers), email address, and contact phone number. This data is referred to as "Order Information."

Within this Privacy Policy, "Personal Information" encompasses both Device Information and Order Information.

2. HOW WE USE YOUR PERSONAL INFORMATION

Our primary use of Order Information is to execute and manage all purchases made through the Site (such as processing payment transactions, arranging fulfillment and shipping, and issuing invoices or order confirmations). Additionally, we utilize Order Information to:
  • Maintain direct communication regarding order updates, delivery status, or account inquiries.
  • Identify and mitigate potential risks or fraudulent activity.
  • Deliver customized marketing communications, promotional updates, and announcements about new timepiece releases, aligned with your specified preferences.

Device Information is primarily leveraged to help us detect security risks and prevent fraud (specifically via IP analysis), as well as to optimize and refine our online store experience (for example, by generating usage analytics to evaluate customer engagement and measure the effectiveness of our marketing initiatives).

3. SHARING YOUR PERSONAL INFORMATION

We collaborate with reliable third-party service providers to run our store, process orders, and deliver our products efficiently:
  • Shopify: Our digital storefront is powered by Shopify. You can review how Shopify manages personal data here: Shopify Privacy Policy.
  • Google Analytics: We utilize Google Analytics to gain insights into how visitors navigate and interact with our store. Learn more about Google’s privacy practices here: Google Privacy Policy.
  • Payment & BNPL Partners: To provide flexible payment methods, your financial details are securely processed through vetted payment gateways and buy-now-pay-later services to evaluate transaction eligibility and execute payments.
  • Fulfillment & Logistics Partners: To ensure reliable global delivery, essential details (your name, telephone number, and physical shipping address) are shared directly with our manufacturing, sourcing, and courier line partners strictly for package dispatch and transit.

Lastly, we may disclose your Personal Information when required to comply with enforceable laws, court orders, search warrants, or other formal regulatory requests, or to protect the legal rights and property of Halden Watches.

4. BEHAVIORAL ADVERTISING

As noted above, we use your Personal Information to serve tailored advertisements and marketing messages that align with your interests. This involves tracking pixel implementation across platforms like Meta (Facebook/Instagram) and TikTok.

You may opt out of personalized marketing campaigns via the following links:

5. DO NOT TRACK

Please be advised that we do not adjust our website's data collection mechanisms or tracking protocols when a Do Not Track (DNT) signal is emitted by your web browser.

6. YOUR PRIVACY RIGHTS

Depending on your jurisdiction (including residents covered by the Australian Privacy Act 1988 or similar global privacy legislation), you have the right to request access to the personal data we hold about you, or to request that your information be updated, corrected, or erased. To exercise any of these rights, please reach out using the contact information below.

Please note that your data may be transferred, stored, and processed outside your home country—including transfers to infrastructure hubs, fulfillment centers, and servers located in Canada, the United States, and other international facilities.

7. DATA RETENTION

When an order is completed on our Site, we retain your Order Information in our official business records unless and until you explicitly request the deletion of this data.

8. AMENDMENTS TO THIS POLICY

We reserve the right to revise this Privacy Policy periodically to reflect changes in our operational procedures, technical stack, or evolving legal and regulatory mandates.

9. CONTACT US

For further details regarding our privacy practices, if you have questions, or if you wish to lodge a formal inquiry or complaint, please contact us by e-mail at contact@haldenwatches.com.